Profile information
Compare the company name, services, operating area, and information shown on the provider profile.
Trust and safety
Make informed choices before and during a pickup
Use accurate job details, review each proposal, keep important agreements in the marketplace, and report concerns promptly.
Before choosing
Review the provider and the full proposal
Scope and price
Confirm which items, labor, access conditions, disposal needs, timing, and charges are included before accepting.
Verification limits
A submitted or reviewed document does not guarantee service quality, safety, licensing, insurance, or future conduct.
Your decision
Requesting or receiving a response does not obligate you to hire. Decline any proposal that does not feel clear or suitable.
During the job
Keep the work area and agreement clear
- Prepare safe accessIdentify hazards, secure children and pets, and keep a clear route to the items whenever possible.
- Confirm changes firstIf the items, access, timing, or price changes, agree on the revised scope before additional work begins.
- Stop when conditions are unsafeDo not continue work around immediate hazards. For urgent danger or a medical emergency, contact local emergency services.
Privacy and payment
Keep sensitive details and transaction records protected
- Share only pickup information needed for authorized marketplace work
- Do not post passwords, permanent access codes, or financial credentials
- Keep receipts and written records for project payments arranged directly with the provider
- Direct project payments are not processed or protected by JunkMoveHelp
Problems and concerns
Document what happened and contact the right channel
Keep the request, proposal, messages, photos, and order details that explain the issue. Customers can open or review disputes from their account, and support can help route other concerns.
JunkMoveHelp is not an emergency service
If anyone is in immediate danger or needs urgent medical, fire, or police assistance, call 911 or the appropriate local emergency service.